Refund & Exchange Policy
Effective date: February 3, 2026
Thank you for purchasing digital resources from NLW Consulting. Please review this policy before completing your purchase.
Digital-product sales
All products sold through this website—including downloadable toolkits, PDFs, slide decks, worksheets, templates, guides, and other digital resources—are delivered electronically. Because digital files can be accessed, downloaded, copied, and stored immediately after purchase, all digital-product sales are final.
We do not offer returns, exchanges, or refunds for:
Change of mind
Accidental purchases
Failure to read the product description before purchase
Inability to use a product due to a purchaser’s software, device, browser, or internet limitations
Downloaded, opened, copied, shared, or otherwise accessed files
When we can help
We want you to receive the resource you purchased. Please contact us within 7 calendar days of purchase if:
You did not receive your download link or cannot access your purchased file
The file is corrupted, incomplete, or materially different from the product description
You were charged more than once for the same order
A technical error on our end prevented delivery of the product
If we confirm a technical or delivery issue, we will first make reasonable efforts to provide access to the correct file or a replacement download. If we cannot resolve the issue, we may issue a full or partial refund at our discretion.
How to request support
Email [insert your business email address] with the subject line Digital Product Support. Include:
Your full name
The email address used at checkout
Your order number
The product name
A brief description of the issue, including screenshots when helpful
We aim to respond within [2–3 business days].
Chargebacks
Please contact us first so we can attempt to resolve any purchase or access concern. Filing a chargeback after downloading or accessing a product may result in the suspension of future purchases or access to our digital resources.
Consumer rights
Nothing in this policy is intended to limit any non-waivable consumer rights that may apply under applicable law. Your rights may vary depending on where you live.